Frequently Asked Questions

You can place an order directly through our website by adding products to your cart and proceeding to checkout. We accept Visa, Mastercard, BenefitPay, bank transfer, and cash on delivery (within Bahrain). For custom furniture orders, please contact us directly to discuss your requirements.

Orders can be modified or cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. For custom orders, cancellations are only possible before production begins. Please contact us immediately at info@artbyadliyafurnishing.com or call +973 1740 4090.

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order through your account dashboard or by visiting our Order Tracking page. For any issues with tracking, please contact our support team.

Currently, we offer free delivery within Bahrain on orders above BHD 50. For international shipping or deliveries outside Bahrain, please contact us for a custom shipping quote. We are working to expand our delivery network to other GCC countries.

Delivery is free for all orders above BHD 50 within Bahrain. For orders below BHD 50, a delivery fee of BHD 5 applies. Express delivery is available for BHD 10. Our professional team also provides free assembly and installation for all furniture purchases within Bahrain.

Standard delivery takes 3–7 business days for in-stock items. Custom furniture orders typically take 2–4 weeks depending on complexity and material availability. Express delivery options are available for select in-stock items at checkout.

Yes! Our delivery team includes professional assemblers who will set up your furniture at no additional charge within Bahrain. This includes bed frames, dining sets, wardrobes, and modular furniture. We ensure everything is properly assembled and positioned before leaving.

We accept returns within 30 days of delivery for standard products in original condition with all packaging intact. Custom-made and personalized items cannot be returned unless defective or damaged. Sale items are final sale unless otherwise stated. Please visit our Returns & Refunds page for full details.

To initiate a return, please contact us at info@artbyadliyafurnishing.com or call +973 1740 4090. Our team will schedule a pickup from your location within Bahrain at no extra charge. Refunds are processed within 7–14 business days after inspection.

If your item arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery. We will arrange immediate replacement or repair at no cost to you. Please include photos of the damage when contacting us. This applies to both standard and custom orders.

Absolutely! We specialize in custom furniture. You can choose from a variety of materials, fabrics, colors, sizes, and finishes. Custom orders require a 50% deposit and a design consultation. Contact us to discuss your vision and receive a personalized quote.

We use premium materials including solid oak, walnut, teak, and mahogany woods. For upholstery, we offer genuine leather, velvet, linen, and high-performance fabrics. All materials are sourced from certified suppliers and meet international quality standards.

Yes, all furniture comes with a standard manufacturer's warranty covering structural defects and craftsmanship issues:

• Standard collection: 1 year warranty
• Premium collection: 3 year warranty
• Custom collection: 2 year warranty (extendable to 5 years)

Warranty claims must be submitted with proof of purchase within the warranty period.

We accept multiple payment methods for your convenience:

• Visa and Mastercard (credit/debit cards)
• BenefitPay (Bahrain local payment)
• Cash on delivery (within Bahrain only)
• Bank transfer

All online payments are processed through secure, encrypted channels.

Yes, we offer installment plans for purchases above BHD 200 through select partner banks in Bahrain. Please contact us or visit our showroom to learn more about available financing options and eligibility requirements.

Our showroom is located at:

Showroom 608, Road 84, Sheikh Salman Highway
413 Sehla, Kingdom of Bahrain

Hours: Saturday – Thursday: 10AM – 9PM | Friday: 4:30PM – 9PM

We recommend booking an appointment for custom furniture consultations to ensure a dedicated design specialist is available to assist you.

Our customer support team is available during business hours and can be reached through:

• Email: info@artbyadliyafurnishing.com
• Phone: +973 1740 4090
• WhatsApp: Click to chat
• In-person: Visit our showroom during business hours

We typically respond to emails within 24 hours and WhatsApp messages within a few hours.